If you have ever had a server go down on that one day when no one could get a technician out, you already know why businesses sign up for an IT AMC in Dubai in the first place. This is exactly the problem our IT AMC services in Dubai are built to solve. One annual agreement for your servers, desktops, network and software. One technician who knows your setup instead of starting from scratch every time something breaks.
We are an IT AMC company in Dubai but with a slightly different starting point than most. We already manage CCTV and security AMCs for businesses across the city so IT support was a natural extension rather than a separate business we added on. If you’re comparing IT AMC services in Dubai providers, that combined background is worth factoring in.
Strip away the marketing language and IT AMC services in Dubai really come down to five things:
Before you sign on the dotted line, here are a few questions you might want to ask any IT AMC services in Dubai provider, including us:
If any of these are weak for a provider, that is useful information to have before you commit a year’s budget to them.
Most providers drop these two tiers in passing and leave you guessing. Here’s what really makes the difference:
| Contract Type | Covered | Good For | Trade-Off |
|---|---|---|---|
| Basic IT AMC | Scheduled preventive visits, remote support, and IT monitoring | Small offices with simple, low-complexity IT configurations | Major repairs and hardware replacements are billed separately |
| IT AMC (End-to-End) | All Basic features plus hardware replacement, priority onsite response, and unlimited support calls | Businesses where IT downtime directly impacts operations, such as retail, clinics, and professional services | Higher annual cost, but fewer unexpected repair expenses |
It’s a fair question to ask on a first call if you’re unsure which one fits — we’d rather go through your actual setup than sell you the more expensive tier by default. Both tiers are under the same IT AMC services in Dubai program, just scoped differently.
Most of the competitors are not going to put a number on this page for their IT AMC services in Dubai. We will, because a quote you can’t sanity check against anything is not actually useful to you.
| Business Size | Devices Covered | Basic AMC (AED/year) | Total AMC (AED/year) |
|---|---|---|---|
| Startup / Small Office | Up to 10 devices | AED 3,000–6,000 | AED 6,500–10,000 |
| Growing SME | 11–30 devices | AED 7,000–14,000 | AED 15,000–25,000 |
| Established Business | 31–75 devices | AED 16,000–28,000 | AED 30,000–50,000 |
| Enterprise / Multi-Site | 75+ devices | Custom quote | Custom quote |
The final price for your IT AMC services in Dubai will be based on the number of devices, complexity of the servers and how much of the infrastructure is cloud-based versus on-premise — which we will confirm in writing after a free IT assessment.
24/7 support” is not very informative. This is what our AMC for IT support in Dubai promises, depending on the urgency of the problem
| Priority Level | Example Issue | Response Time |
|---|---|---|
| Critical | Server down, network outage | 30–60 min (remote), 4 hrs (onsite) |
| High | Application failure, security incident | 2 hours (remote), same day (onsite) |
| Standard | Performance slow, printer/peripheral problems | Same business day |
| Low | General questions, low-impact configuration requests | Within 24 hours |
If you are looking at other providers, ask them for this table. If they fail to provide you one, then “24/7 support” is just a phrase, not a promise — and it’s exactly the kind of detail that makes a real IT AMC company in Dubai different from a marketing page.
Generally yes, and it’s maths worth doing before you choose between a one-off callout and proper IT AMC services in Dubai. Usually a single emergency callout without a contract is in the region of AED 300–800 a visit plus parts. Most of the small offices we have worked with have had at least 3–5 unplanned IT issues a year, even with reasonably modern equipment. Often that alone will get you to the cost of a Basic IT AMC in Dubai each year — but with the AMC the visits are scheduled, not a fire drill, and many of those issues are caught before they cause downtime in the first place.
Enrolling for our IT AMC services in Dubai is easy and simple and involves four easy steps:
We look at your actual infrastructure, not a generic checklist
Basic or Comprehensive, depending on what you really need.
prices, SLA times & scope for your IT AMC services in Dubai confirmed in writing prior to the commencement of any work
your dedicated technician gets to know your system before the first problem ever occurs
The standard term for our IT AMC services in Dubai is 12 months and that’s really all most businesses need. While some IT AMC providers in Dubai might try to lure you into 3- or 5-year terms with a lower monthly rate — and that might be fine if you’re sure of the provider — it’s worth going in with your eyes open about what a multi-year lock-in entails if the service quality degrades or your business needs change. For that reason, we keep our standard agreements at 12 months, with the option to extend if it is working well for you.
We already take care of CCTV and security AMCs, so quite a lot of our IT AMC services in Dubai clients bundle both under one relationship rather than handling two separate vendors, two separate invoices and two separate technicians who have never spoken to each other. It’s not a prerequisite — we have lots of clients who just use us for IT — but if you already have a CCTV maintenance provider elsewhere, it’s worth asking what a combined arrangement would look like.
Learn More About CCTV AMC Services in Dubai
View CCTV Camera Installation in Dubai
Our IT AMC services in Dubai are focused on preventive maintenance, software updates and patching, data backup checks, remote support, and scheduled or emergency onsite visits. Every one of our IT AMC services in Dubai contracts covers this same baseline. See the entire breakdown above.
It is determined by the size of the business and the number of devices. It usually starts at around AED 3,000 per year for a small office on a Basic plan, and can go up to custom enterprise pricing for larger businesses with multiple sites. See pricing table above
Basic includes scheduled maintenance and remote support. Hardware and major repairs are billed separately. Comprehensive adds hardware replacement and priority onsite response to the annual fee — see the comparison table above
Yes. We were first a CCTV and security AMC provider and then scaled into IT AMC services in Dubai, so we do have a combined arrangement if you want one provider for both
Critical issues such as server outage typically have a remote response of 30–60 minutes and an onsite response of 4 hours. Refer to the full SLA table based on priority above.
No — we don’t offer multi-year lock-ins on our IT AMC in Dubai agreements; our standard services come with a 12-month term. We think that’s long enough to demonstrate that it works, without tying you down if it doesn’t
No bloated tiers, no hazy “contact us for pricing” — just a real assessment and a written quote for what your business actually needs from an IT AMC services provider in Dubai.
© 2026 CCTV Service Dubai.
